3.1
Rating 5 - Excellent. 64 out of 448 reviews
5 - Excellent
64
5 - Excellent 14%
Rating 4 - Good. 135 out of 448 reviews
4 - Good
135
4 - Good 30%
Rating 3 - Okay. 103 out of 448 reviews
3 - Okay
103
3 - Okay 23%
Rating 2 - Poor. 68 out of 448 reviews
2 - Poor
68
2 - Poor 15%
Rating 1 - Terrible. 78 out of 448 reviews
1 - Terrible
78
1 - Terrible 17%
3.3/5
Cleanliness
3.6/5
Staff & service
3.2/5
Amenities
2.9/5
Property conditions & facilities
3.4/5
Eco-friendliness
Write a review
2/5 Poor
Stan
Traveled with partner
Jun 26, 2022
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly, but the rooms need some updating! The bedding, the floors, the bathroom were all clean. If you are someone that can look past dirty, aged furniture and baseboards pulling away from the walls then this could possibly be a comfortable stay for you for the price. Otherwise you might want to steer clear. It was just less than I was expecting for the price we paid. There was no breakfast.
Stayed 1 night in Jun 2022
2/5 Poor
george
Traveled with family and small children, Business traveler, Traveled with pets
Jun 12, 2022
Disliked: Staff & service, amenities
Unreasonable policies regarding pets.Inconvenient access for medium sized box truckStaff seemed annoyed.
Stayed 1 night in Jun 2022
Response from Mike P. on Jun 12, 2022
Mr. George, could please elaborate more on regarding "unreasonable pet policy? The pet policy for our location is available on all the web sites. Also, we have semi trucks come in on regular basis being able able to access our parking without any difficulties..
4/5 Good
Linda
May 31, 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Mike. P on Jun 12, 2022
Ms. Linda, we are glad you a pleasant stay with us. We always strive in proving a great guest experience at our hotel. We always welcome suggestions from our guests in improving our service.
3/5 Okay
SHAMIL
May 28, 2022
Liked: Staff & service
N/A
Stayed 1 night in May 2022
3/5 Okay
Jane, Bluffton
Traveled with partner
May 23, 2022
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was comfortable.Towels were small & rough.Doors, interior & exterior were in poor conditionNo Kleenxs until the last day.
Stayed 3 nights in May 2022
5/5 Excellent
Jason
Business traveler
May 8, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. I found myself having to print some documents for work. The staff was more than happy to print them for me.
Stayed 5 nights in May 2022
Response from Mike P. on May 9, 2022
Mr. Jason, we are glad you were happy with your stay with us. We strive in making sure our guests have a pleasant stay. We hope to see you again the next time you are passing by or needing a place to stay again when you are back in town.
2/5 Poor
Ora
Apr 25, 2022
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Mike P. on May 9, 2022
Ora, we are sorry you were not satisfied with your stay. Please send us recommendations on was we can improve our services for our guests pleasant stay.
4/5 Good
Verified traveler
Traveled with family
Apr 25, 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Mike P. on May 9, 2022
Thank you taking your time in giving us a review. We would like to hear more on ways we can improve our services to make our guests stay pleasant.
4/5 Good
Jessica
Traveled with family
Apr 24, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Mike P. on May 9, 2022
Jessica, we are glad you were happy with your stay with us. We strive in making sure our guests have a pleasant stay. We always welcome suggestions from our guest to improve our services even better. We hope to see you again the next time you are passing by or needing a place to stay again when you are back in town.
4/5 Good
sheila
Apr 23, 2022
Liked: Cleanliness, staff & service, room comfort
Lady at the front desk was very nice. It was clean bed was comfortable. There are some things that need to be updated and fixed. There is some highway noise. The hotel is way off the beaten track but it was safe.
Stayed 1 night in Apr 2022
Response from Mike P. on May 9, 2022
Sheila, we are glad you were happy with your stay with us. We strive in making sure our guests have a pleasant stay. We always welcome suggestions from our guest to improve our services even better. We are in process of renovating our hotel. We hope to see you again the next time you are passing by or needing a place to stay again when you are back in town.
3/5 Okay
Rick
Traveled with partner
Apr 13, 2022
Liked: Staff & service
Staff was friendly. It was nice not to hear the traffic. The bed was clean and comfortable, but other than that, everything looks worn, the carpet in the hall ways were worn and looked stained. The sink and the toilet had a layer of dirt on it that came from the air vent above the sink and in the bath tub had were repairs which you could see, which of course didn't look good.
Stayed 1 night in Apr 2022
Response from Mike P. on May 9, 2022
Rick, thank you for taking your time in giving us a review, we really appreciate your comments. We are currently going thru renovations to improve our hotel for so our guests have a pleasant stay. We strive in making sure our guests have a pleasant stay. We always welcome suggestions from our guest to improve our services even better. We hope to see you again the next time you are passing by or needing a place to stay again when you are back in town.
4/5 Good
Trey
Business traveler
Feb 28, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the rustic feel and the hardwood floors were nice. Bed felt very clean. Slept like a baby.
Stayed 1 night in Feb 2022
3/5 Okay
CYNTHIA
Jan 27, 2022
Liked: Room comfort
First time checking out that I had to stand at the front desk while the clerk went back and checked the room. Also, never remembering having to put down $100 deposit before. Carpets in hallways very worn and mattresses sad upright in the hallways. Clerk did not thank me.
Stayed 1 night in Jan 2022
4/5 Good
Doug
Jan 7, 2022
Stayed 1 night in Jan 2022
1/5 Terrible
Tevin
Jan 6, 2022
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2022
1/5 Terrible
Brittany
Dec 28, 2021
Stayed 1 night in Dec 2021
2/5 Poor
Holly
Dec 22, 2021
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021
1/5 Terrible
Jennifer
Traveled with partner
Nov 15, 2021
Disliked: Cleanliness, amenities, property conditions & facilities
It was very dirty, the towels were very tiny and the toilet wouldnt flush. There was also garbage piled up at the entrance door.
Stayed 1 night in Nov 2021
4/5 Good
Krista
Nov 14, 2021
Stayed 1 night in Nov 2021
2/5 Poor
CRYSTAL
Nov 7, 2021
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
Obviously they are remodeling and still open? Why not remodel and then have a grand reopening? It would probably bring in more guests. Also side door was open and unable to shut. We felt unsafe about that. Just anybody could walk in. Also there was loud music in the parting lot coming from someone who turned it into an on site garage fixing his vehicle. We came to relax and getaway for just 1 night and it was anything but relaxing. And the hundred dollar deposit? What would be worth stealing? Maybe we'll be back AFTER the total renovation and the mattresses are hauled off. Upon seeing a pile of them in the parking lot I was scared they may have been thrown away due to bedbugs. Hopefully, this is not the reason for renovation. Good luck!
Stayed 1 night in Nov 2021
4/5 Good
Verified traveler
Traveled with group
Nov 6, 2021
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
5/5 Excellent
Charles E
Nov 4, 2021
Liked: Cleanliness, staff & service, amenities
Super friendly staff. Very clean and comfortable room.Property outside a bit trashy.
Stayed 1 night in Nov 2021
5/5 Excellent
James
Sep 26, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean hotel.
Stayed 2 nights in Sep 2021
2/5 Poor
Elena
Traveled with family
Aug 17, 2021
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Horrible mold smell in the room Leaking spots on the ceiling
Stayed 1 night in Aug 2021
2/5 Poor
Roxanne
Traveled with family
Jul 26, 2021
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was ok, neither negative or positive. The bathrooms were dirty, tub had stains and hair in the drain. The mattresses had stai
Stayed 1 night in Jul 2021
4/5 Good
Verified traveler
Traveled with group
Jul 15, 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Our stay was very short, but comfortable and quiet - and was fine. No frills - but none were needed or expected.
Stayed 1 night in Jul 2021
5/5 Excellent
Verified traveler
Jul 1, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable! No complaints.
Stayed 1 night in Jun 2021
5/5 Excellent
Amy
May 30, 2021
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
5/5 Excellent
Matt
Business traveler
May 11, 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
5/5 Excellent
Verified traveler
Traveled with family
Apr 12, 2021
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
1/5 Terrible
Verified traveler
Apr 5, 2021
Stayed 1 night in Apr 2021
5/5 Excellent
Verified traveler
Traveled with group
Apr 2, 2021
Liked: Cleanliness, staff & service
Disliked: Amenities
Amazing customer service. Amazing rooms for the price.
Stayed 2 nights in Mar 2021
Response from Mike P. on Apr 6, 2021
Dear Guest, thank you for taking your time in giving us a review. We always appreciate and look for suggestions on ways we can improve our services for your guests pleasant stay.
1/5 Terrible
Geneva
Traveled with family
Mar 22, 2021
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The lobby was filthy and actually didn’t get to stay bc the desk clerk swore I didn’t have a reservation, cussed me out. Wouldn’t take the time to look at my reservation number. Was the most rude I’ve ever seen
Stayed 1 night in Mar 2021
1/5 Terrible
Danielle
Traveled with family
Mar 20, 2021
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The clerk was a jerk
The man who checked us in and out was very rude and hateful he talked to us with an attitude he treated us very wrong and I just I don't think I ever want to stay there again because of him
Stayed 1 night in Mar 2021
3/5 Okay
Gina
Mar 8, 2021
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean but it was old and worn out. The curtains had so many holes in them them that the light shined through all over. The furniture was worn out. This was very unlike any Red Roof Inn I have ever stayed in.
Stayed 1 night in Mar 2021
Response from Mike P. on Mar 14, 2021
Ms. Gina, thank you for staying with us as we really appreciate your business. We would like to apologize that you were not fully satisfied with your day. We are going to going thru major renovation buy updating our furniture, drapes, beddings, new paint. We always appreciate comments and suggestions from your guests on ways we can improve our service for our guests pleasant stay with us at Red Roof Inn-Winchester KY
4/5 Good
Verified traveler
Jan 11, 2021
Stayed 1 night in Jan 2021
Response from Mike P. on Jan 13, 2021
Dear guest, we are glad you were happy with you stay. We at Red Roof Inn, Lexington-Winchester always welcome suggestions from our guests to improve our service better.
5/5 Excellent
Christopher
Traveled with family
Dec 26, 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People where nice. Close to the interstate and fuel so that's good. Not great for tractor trailers
Stayed 1 night in Dec 2020
Response from Mike. P on Jan 13, 2021
Christopher, we are glad you were happy and satisfied with your stay with us. We really appreciate you sharing your experience at Red Roof Inn, Lexington-Winchester and hope you will give us the opportunity to serve you again at Red Roof, Lexington-Winchester, KY the next time your travel plans require lodging again.
5/5 Excellent
Verified traveler
Dec 20, 2020
Stayed 1 night in Dec 2020
Response from Mike P. on Jan 13, 2021
Dear, we are glad you were happy and satisfied with your stay with us. We really appreciate you sharing your experience at Red Roof Inn, Lexington-Winchester and hope you will give us the opportunity to serve you again at Red Roof, Lexington-Winchester, KY the next time your travel plans require lodging again.
1/5 Terrible
james
Business traveler
Dec 6, 2020
Did not get any sleep the neighbors was up late well after midnight also I got bit by spiders this place has really gone down hill I will never stay here again
Stayed 1 night in Dec 2020
5/5 Excellent
RJohnson, La Plata ,MD
Traveled with partner
Nov 30, 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff very nice and helpful, location close to stores and shopping if needed
Stayed 1 night in Nov 2020
Response from Mike. P on Jan 13, 2021
Mr. Johnson, we are glad you were happy and satisfied with your stay with us. We really appreciate you sharing your experience at Red Roof Inn, Lexington-Winchester and hope you will give us the opportunity to serve you again at Red Roof, Lexington-Winchester, KY the next time your travel plans require lodging again.
4/5 Good
Angelinia
Nov 14, 2020
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020
Response from Mike P. on Nov 18, 2020
Ms. Angelinia, thank you sharing your experience with us. We value and appreciate our guests comments, suggestions in ways we can always improve our service for our guests pleasant stay.
2/5 Poor
Sheena
Business traveler
Nov 7, 2020
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2020
Response from Mike P. on Nov 18, 2020
Ms. Sheena, thank you taking your time to let us know about your stay with us. I would like apologize that you were not satisfied with your stay. We would like to hear more from you on ways we can make changes and improvements to better our service for our guests pleasant stay.
3/5 Okay
Stacy
Nov 2, 2020
Stayed 2 nights in Oct 2020
Response from Mike P. on Nov 18, 2020
Ms. Stacy, thank you for taking your time to let us know about your stay. I would like to apologize you were not satisfied with your stay. We would like hear more on way we can improve our service for more pleasurable stay for our guests.
2/5 Poor
Stephen
Oct 13, 2020
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from MP - General Manager. on Oct 23, 2020
Mr. Stephen, we are sorry that you were not happy with your stay with us. We are going thru major renovations where we will be changing our furniture, new paiting, etc. If you have suggestions in ways we can improve our servicve, we would like to hear from you. You can reach us directly at the hotel if you would discuss any all suggestions.
4/5 Good
Verified traveler
Oct 12, 2020
Stayed 1 night in Oct 2020
Response from Mike on Oct 13, 2020
Dear Guest, we are glad you enjoyed your stay. We at Red Roof Inn Lexington-Winchester thrive to make our guests stay pleasent. We always welcome suggestions on ways we can improve our service.
1/5 Terrible
Peter
Oct 5, 2020
Stayed 1 night in Oct 2020
Response from MP - General Manager on Oct 23, 2020
Mr. Peter, we are sorry that you were not happy with your stay with us. We are going thru major renovations where we will be changing our furniture, new paiting, etc. If you have suggestions in ways we can improve our servicve, we would like to hear from you. You can reach us directly at the hotel if you would discuss any all suggestions.
1/5 Terrible
Verified traveler
Sep 28, 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a dump - we left and went to another hote
Stayed 1 night in Sep 2020
Response from Mike. P on Oct 13, 2020
Dear Guest, please reach out directly via email to me and please let me know why you felt that way and get suggetions from you on ways we can improve our services, so we can provide better service for your guests.
3/5 Okay
Toniqua
Sep 20, 2020
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Mike. P on Oct 13, 2020
Dear Guest, we are sorry to hear that you were not completely satisfied with your stay, please reach out directly to us so we can know what issues you had and also get suggestions from you on how we can improve our service in the future.
4/5 Good
Verified traveler
Traveled with group
Sep 12, 2020
Liked: Cleanliness, staff & service
The staff is always nice at this location, its an older hotel behind 3 other hotels, not the prettiest outside, but rooms are clean , and for the price you cant beat it
Stayed 1 night in Sep 2020
Response from Mike P. on Oct 13, 2020
Dear Guest, we are glad you enjoyed your stay. We at Red Roof Inn Lexington-Winchester thrive to make our guests stay pleasent. We are also going thru major renovation. We always welcome suggestions from out guestes on ways we can improve our service.
4/5 Good
Jonathan
Sep 8, 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Red Roof Inn was very comfortable.
Response from Mike. on Sep 9, 2020
Jonathan, we are glad you had a very comfortable stay with us. We would be glad to have you stay with us again when you are passing by or back in the area gain.